Returns & Exchanges

Right of Withdrawal: Consumers have a mandatory 14-day period to cancel a purchase and return an item without needing to provide a reason or pay costs. 


The items must be returned in their original condition and in the original, undamaged packing or similar protective box. Please reach out to nana@hagel.dk before returning any items and remember to state your order number and relevant contact information in the e-mail.

Damaged Delivery

All prints are carefully packages and shipped, but should your order for any reason or in anyway arrive damaged, please let me know straight away (latest within 7 days of arrival) so I can help you solve the problem, and send a new print.

Colours 

Due to the calibration differences between computer monitors, tablets and smartphones, etc. the colour on the print shown on our website may vary slightly from the actual poster.

Shipping

All orders are shipped from Copenhagen. Please see information on shipping cost on all product pages. 
All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties may apply and are not included in the shipping costs. When ordering from outside of the EU, taxes are always applied. Taxes and duties are applied by local tax authorities and differ from country to country and will be based on the value of the order and the type and size of the product.

The responsibility is the recipient’s and it will not be accepted as a reason for refusing the package.

Personal data

This website collects personal data to power our site analytics, including: Information about your browser, network, and device. Web pages you visited prior to coming to this website. Your IP address. This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data. When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address, Email address, Name, Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) will also collect payment information from you. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device, Web pages you visited prior to coming to this website, Web pages you view while on this website, Your IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.